We want you to love what you receive. If something is not right, you have 14 days from delivery to return or exchange it.
Our promise to you
You may return or exchange most pieces within 14 days of delivery, as long as they are unworn, undamaged, and in their original condition and packaging.
What can be returned
- Unworn pieces in original condition, with their pouch or box and any tags.
- Items that are not marked final sale.
What cannot be returned
- For hygiene reasons, earrings cannot be returned or exchanged unless they arrive faulty.
- Pieces that show signs of wear, damage, or alteration.
- Items marked as final sale or personalised.
How to start a return
- Contact us within 14 days of delivery with your order number.
- We will confirm the return and share the next steps.
- Once we receive and check the piece, we arrange your refund or exchange.
Refunds
Approved refunds are issued to your original payment method or as store credit, usually within a few business days of us receiving your return. Original shipping fees, where they apply, are non-refundable.
Faulty or wrong item? If your order arrives damaged, faulty, or not as described, contact us within 48 hours with a photo and we will cover the return and make it right.